FAQ

What is your business address?

You can write to us at:

Semi Threado
OFFICE 735-37
LUDGATE HILL
LONDON
EC4M 7JGB

 

Where will my items be sent from?

The country of origin depends upon your location, and availability. Items are normally dispatched from either the UK, Germany, or the USA. 

 

Will I have to pay import fees?

Depending on your location, and where the items are sent from, you may have to pay import fees. These are set by local government, and the recipient bares full responsibility for them.

 

Do I have to pay to return an item?

If the items were received in error, or are damaged then we will cover the costs of return (refundable once received). If you require a size / colour exchange, or refund, then the recipient is responsible for return costs. We recommend using a trackable method. Any returned items that do not reach us are the sender's reponsibility.

 

Can you guarantee delivery by a certain date?

If you contact us stating when you need them by, we will confirm whether this will be possible. You may need to pay extra for expedited delivery. We cannot be responsible for any "late" delivery that we haven't previously confirmed.